Frequently Asked Questions

Answers that help you move faster with confidence.

Browse common questions about wishlists, cash goals, contributions, Explore visibility, Wallet, and payouts.

Getting Started

What is HeySpender?

What is the difference between wishlist items and cash goals?

How do I create a wishlist?

How does sign-up and sign-in work?

What is creator support on my profile?

Is HeySpender free to use?

Can I have more than one wishlist?

How do contributions work?

What fees apply?

Which payment methods are supported?

How do payouts and Wallet work?

Are there extra fees when I withdraw?

What if a Spender pays more than an item or goal needs?

Can a contribution be refunded?

How do I share my wishlist?

Who can see my wishlist?

Why is my wishlist not on Explore?

Can I see who contributed?

Can Spenders leave a message?

How do I update account or payout details?

What is Wallet?

How long do bank payouts take?

What if I forget my password?

Is my payment information secure?

How do I know payments are handled safely?

How do I report suspicious activity?

Can I delete my account?

If you can’t find the answer you need, our support team is ready to help.